Every order is handled personally. Here is exactly what happens after you submit, what to look for, and what to do if you can't find our email.
After you submit the order form, a real person reviews your request and prepares your invoice. We don't use automated checkout — every order gets a personal look before anything goes out.
Response time: We typically reply same day if your order comes in before noon CDT on a weekday. All other orders are replied to within one business day.
Your invoice arrives as a direct email from us with a secure checkout link inside. Click it to enter your shipping address and complete payment. That's where you'll put in your delivery details.
Look for this subject line: Your invoice will be labeled support@thechillhawaiian.com in the subject line. This is intentional — it's how we label our shipments.
Our invoice emails occasionally land in spam or junk folders — especially if this is your first time ordering from us. Here's what to do:
1. Check your Spam or Junk folder
2. Search your inbox and spam folder for "The Chill Hawaiian"
3. Search for emails from support@thechillhawaiian.com or thechillhawaiian@proton.me
4. Add us to your contacts to prevent this in the future
The best way to ensure our invoice reaches your inbox: email us directly from your own email when placing your order. When you initiate contact, our reply comes back as a direct response to your message — not a cold email — and almost never gets filtered.
Once you click the invoice link, enter your shipping address and complete payment. Same-day shipping on orders completed before noon CDT Monday through Friday.
Automatic updates: Once your order ships you'll receive an automatic email with your tracking number so you can follow your package in real time. Ships from the United States 🇺🇸
Reach out directly and we'll resend your invoice immediately. Text is fastest.
Fill out the order form and we'll have your invoice in your inbox shortly.
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