Privacy Policy — The Chill Hawaiian

Overview

The Chill Hawaiian is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your personal data. We keep things simple — we collect only what we need to process your order, and we never sell or share your information with third parties for marketing purposes.

Information We Collect

We collect only the information necessary to process and fulfill your order:

Name — to address your order and communications
Email address — to send your invoice and order updates
Shipping address — collected at invoice checkout to fulfill your order
Order details — product, quantity, format, and shipping preference
Payment information — processed securely through our payment processor; we do not store card details

We do not collect sensitive personal information such as Social Security numbers, government IDs, or financial account numbers.

How We Use Your Information

To process and fulfill your order
To send your invoice and shipping confirmation
To respond to your inquiries and provide customer support
To comply with legal obligations
To protect against fraud and chargebacks

We do not use your information for advertising, profiling, or any purpose beyond fulfilling your order and maintaining our business relationship with you.

Data Retention & Annual Deletion

Customer data is reviewed and deleted on an annual basis. We do not retain personal information longer than reasonably necessary for business and legal purposes. If you would like your data deleted sooner, contact us directly and we will honor that request promptly.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. Your information may be shared only in the following limited circumstances:

Shipping carriers — your name and address are shared with USPS, UPS, or other carriers solely to deliver your order
Payment processors — payment information is handled by our secure payment processor and is never stored by us
Legal compliance — we may disclose information if required by law, court order, or government authority
Chargeback disputes — in the event of a payment dispute or chargeback, relevant order information including communications, tracking, and delivery records will be shared with the applicable financial institution to contest the dispute

Email Communications

We send emails only in connection with your order — invoices, shipping confirmations, and responses to your inquiries. We do not send unsolicited marketing emails. If you receive a communication from us that you did not expect, contact us and we will address it immediately.

Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights regarding your personal data:

Right to access — request a copy of the information we hold about you
Right to deletion — request that we delete your personal data
Right to correction — request that we correct inaccurate information
Right to opt out — opt out of any communications at any time

To exercise any of these rights, contact us at support@thechillhawaiian.com or text (321) 710-5838.

Cookies & Tracking

Our website may use basic session cookies to improve your browsing experience. We do not use tracking cookies for advertising purposes. We do not participate in third-party ad networks or behavioral tracking programs.

Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. All payment transactions are processed through secure, encrypted channels. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will delete it promptly.

Contact Us

Questions or concerns about this Privacy Policy or your personal data?

Text or call: (321) 710-5838
Email: support@thechillhawaiian.com
Email: thechillhawaiian@proton.me

This Privacy Policy was last updated on July 20, 2026. We reserve the right to update this policy at any time. Continued use of our site constitutes acceptance of the current policy.