Last updated July 20, 2026
At The Chill Hawaiian, we take pride in the quality of our Mimosa hostilis root bark and stand behind every order we ship. We want every customer to be satisfied, and we handle returns and refunds fairly and transparently.
We accept returns under the following conditions:
To initiate a return, contact us at support@thechillhawaiian.com or text (321) 710-5838 before shipping anything back. Unauthorized returns will not be accepted.
The customer is responsible for all return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping method — The Chill Hawaiian is not responsible for returned packages that are lost or damaged in transit.
Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs are not refunded.
Once a package is handed to the carrier (USPS, UPS, or other) and marked as delivered by the carrier's tracking system, The Chill Hawaiian cannot be held responsible for the package. If the carrier marks a shipment as delivered, we are unable to honor non-delivery claims based on that tracking record.
If your package shows as delivered but you have not received it, we recommend:
We will do everything we can to assist, but carrier delivery confirmation is binding on our end.
Important: In the event of a chargeback or payment dispute, The Chill Hawaiian will submit all relevant order information to the financial institution — including order details, communications, tracking records, delivery confirmation, and any other documentation necessary to contest the dispute.
Customers who initiate chargebacks may be reported to domestic vendors and payment processors, and will be refused future service from The Chill Hawaiian. We take fraudulent chargebacks seriously and will pursue all available remedies to protect our business.
The Chill Hawaiian reserves the right to refuse, cancel, or limit any order at our sole discretion, for any reason, including but not limited to prior chargebacks, suspected fraud, or violation of our Terms of Service.
Questions about your order or this policy? Reach out anytime:
This policy was last updated on July 20, 2026. The Chill Hawaiian reserves the right to update this policy at any time without prior notice.